Qantas will have to end era of neglect of passengers with a disability

If you think airlines treat their passengers badly, try being a passenger with a disability. Bad experiences are routine for travellers with a disability; according to the aviation white paper released today, “people with disability have been left stranded in airports without wheelchairs, have been denied boarding because of their assistance requirements and have been subject to dangerous or humiliating treatment during air travel.”

So pervasive is the shabby treatment of travellers with disabilities that the head of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability Ronald Sackville wrote